Adding Lifetrenz to your safe sender list

Electronic Health Record

SPAM filters and ISPs
Your Internet Service Provider (ISP) or email client may be using filters to block email and this may be affecting the receipt of email from Lifetrenz. If you believe this is happening, please consult the help section related to your email program below or contact your ISP directly to see how to relax or remove the settings that filter or block email. This will ensure that correspondence from Lifetrenz will be accepted.

If you are using Apple Mail

  • On the toolbar at the top, click on the ‘Mail’ icon.

  • From the dropdown menu select ‘Preferences’, then click ‘Junk Mail’.

  • In the ‘Junk Mail’ pane, under the ‘exempt from junk mail filtering’ section, ensure ‘sender of message is in my contacts’ is checked.

  • Open the email message.

  • Click the dropdown menu on the sender details.

If you are using Yahoo

  • Open the email message.

  • Click on the ‘Action’ dropdown menu.

  • Click on ‘Add sender to contacts’.

  • The name and email address from email are pre-populated in the Add Contact pop-up. Verify that the information in these fields is correct.

  • Click ‘Save’.

If you are using GoogleMail

  • Open the email.

  • Click on the ‘More‘ in the dropdown menu next to the reply button.

  • Click on ’Add Sender to Contact List’.

If you are using Windows Live / Outlook

  • Click on the 'Settings' icon.

  • Click on 'Options'.

  • Click on 'Safe and blocked senders'.

  • Go on 'Safe Senders' and add our domain to the list.

If you are using Outlook 2010

  • Open the email message.

  • From the dropdown menu select 'Junk'.

  • Select 'Never block sender'.

  • If prompted to confirm, click 'OK'

If you are using Outlook 2007

  • Open the email message.

  • On the toolbar at the top, click on ’Safe Lists‘, then on ’Add Sender's Domain to Safe Senders List’.

“The Government of India through the Ministry of Health and Family Welfare (MOH & FW), in August 2013, approved and released the Standards for EHR Compliance and Healthcare IT, and has been driving healthcare facilities to comply with the EHR standards. Currently the Government is ensuring the Standards are mandatory for all Government Initiatives. However, it is expected that the private players will also be mandated to comply in the next 2 years.”