Lifetrenz Hospital Management Support System
dWise Healthcare IT Solutions recognizes the importance of providing the highest level of service support to its users post-implementation of the Lifetrenz Hospital Management Solution in the user Hospitals. Providing the adequate level of support to the users to enable them utilize the full functionality of the Solution without any disruption of the user Hospital services to their patients forms a critical component of the dWise Healthcare IT Solutions' support offering to our value customers.
Recognizing the need to provide "Then and There" Support service to the users of Lifetrenz Hospital Management, Lifetrenz has designed and deployed a unique, an industry First-of-its kind solution, where-in users can raise customer support request on-line, during the usage of the application for a quick redressal of the same.
The request raising and resolution is addressed through customer support tickets with appropriate levels of escalation for unresolved support requests. The uniqueness of this process is that, the customers can rest easy knowing fully well that the professional support for disruption-free operation of their hospital is available on-line, whenever needed. Due to this robust solution, customers can say "Good Bye" to waiting for customer support to arrive on-site and resolve the issues. This "Then and There" approach of Lifetrenz has been highly appreciated by the user hospitals in its network of Customers.
Product Support - Lifetrenz is committed to offering its Clients the best support in the industry, judging much of our success by how well we support them. We offer a wide range of support services, through our highly trained and experienced support team, packaged into Silver, Gold and Platinum levels, each with varying levels of access and SLA commitments to meet individual business needs.
Support Level - Lifetrenz offers different levels of support like Silver Support, Gold Support and Platinum Support each of which has its own levels of service support provided. Lifetrenz also facilitates the customers to upgrade from a lower grade of service to higher grade as the service and support needs escalate, thus, giving the flexibility to choose the level of supprt needed.